PRIVACY POLICY

This Privacy Policy outlines how The Brothers Barbers (referred to as "we," "us," or "our"), located at 9a Leigham Ct Rd, London SW16 2ND, collects, uses, and protects your personal data. We are committed to protecting the privacy of our clients and staff in compliance with the UK General Data Protection Regulation (GDPR).

1. What Data We Collect

We collect and process various types of personal data when you book an appointment or receive services from us.

Category of DataExamples of Data CollectedPurpose and Legal Basis (GDPR)

Identity & Contact DataName, telephone number, email address.Contractual Necessity (To confirm and manage your booking and provide the service).

Booking & Transaction DataService history, time and date of appointment, products purchased, payment status (note: we do not store full card details).Contractual Necessity (To process payment and maintain service records).

Special Category Health DataAllergy alert (patch test) results, notes regarding known product sensitivities or relevant scalp/skin conditions.Legal Obligation & Public Interest (To ensure your safety and comply with health and safety regulations, particularly before chemical services).

Website & Technical DataInformation about how you use our website (e.g., cookie data for analytics).Legitimate Interest (To improve our website functionality and online booking process).

2. How We Use Your Data

We use your personal data exclusively for the following purposes:

Service Provision: To deliver the grooming services you have booked (e.g., haircut, shave, colour).
Appointment Management: To confirm, remind you of, or notify you about changes to your appointments.
Safety and Health: To conduct mandatory safety procedures (e.g., patch testing) to prevent allergic reactions or adverse effects, and to ensure staff safety.1
Customer Service: To respond to your inquiries, handle complaints, or process refunds.
Marketing: We will only send you promotional communications if you have explicitly opted-in. You can withdraw your consent at any time.

3. Sharing Your Data

We will not sell or lease your personal data to third parties. We may share your data with trusted third parties only when necessary to operate our business:

Online Booking Providers: The platform we use for scheduling appointments processes your Name, Contact Data, and Booking History.
Payment Processors: Banks and secure payment gateways process necessary transaction data.
Legal Requirements: If required by law, court order, or governmental authority (e.g., HMRC).

4. Data Security and Retention

4.1. Security: We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

4.2. Retention: We only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, we retain health and patch test results for a necessary period to demonstrate compliance with our duty of care and safety regulations.

5. Your Rights Under GDPR (UK)

As a UK resident, you have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct any inaccurate or incomplete data we hold about you.
Erasure (The Right to be Forgotten): Request that we delete your personal data, subject to certain legal restrictions (e.g., we may need to retain health data for safety records).
Object to Processing: Object to the processing of your data in certain circumstances.

To exercise any of these rights, please contact us using the details below.

6. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

The Brothers Barbers

Address: 9a Leigham Ct Rd, London SW16 2ND, United Kingdom

Contact: or

We reserve the right to update this Privacy Policy at any time. The most current version will always be posted on our website.